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Every API request is assigned a unique request identifier. Quote it when you contact support: it lets the team locate and investigate that exact request.

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The X-Request-Id header

The identifier is returned in the X-Request-Id response header. It also appears in the URL of each request log in the Trio App.

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Contacting support

Including the request identifier ensures the fastest possible resolution. When you contact support, include:
  • the request identifier, from the X-Request-Id header or the request logs in the Trio App;
  • the error_code returned when the request failed (see Error handling);
  • a description of the issue;
  • any relevant code snippets or additional details.
The Support page lists the channels and their availability.