> ## Documentation Index
> Fetch the complete documentation index at: https://docs.trio.com.br/llms.txt
> Use this file to discover all available pages before exploring further.

# Support

Trio provides multiple support channels to assist you during integration, operational usage, and incident handling.

You can contact our team through:

* Our support portal: [suporte.trio.com.br](http://suporte.trio.com.br);
* Email: [suporte@trio.com.br](mailto:suporte@trio.com.br).

***

# Support Availability

## Operational Support

### Availability

```text theme={null}
24 hours a day, 7 days a week (24/7)
```

This includes:

* Operational incidents;
* Transaction verification;
* Financial reconciliation assistance;
* Emergency support;
* Instability reports.

***

## Integration Support

Our integration team is available during business hours only.

### Availability

| Region         | Working Hours                    |
| -------------- | -------------------------------- |
| Brazil (UTC-3) | Monday to Friday, 09:00 to 18:00 |

Integration support includes:

* API integration guidance;
* Webhook implementation questions;
* Sandbox assistance;
* Technical troubleshooting;
* Integration best practices.

***

# User Manual

A complete user manual is also available for operational guidance and platform usage instructions.

* User Manual: [https://suporte.trio.com.br/manual-de-uso-trio](https://suporte.trio.com.br/manual-de-uso-trio)

The manual includes:

* Internet banking usage;
* Operational procedures;
* Account management;
* Financial operations guidance;

***

# Reporting Issues

When reporting bugs or unexpected behaviors, please provide as much context as possible, including:

* Request payloads;
* Transaction identifiers;
* `external_id`;
* Error messages;
* Webhook payloads;
* Approximate timestamps;
* Environment used (`sandbox` or `production`).

Providing detailed information helps our team investigate and resolve issues faster.

***

# Response Process

After your request is submitted:

1. Your case will be registered by our support team;
2. The appropriate internal team will review the request;
3. You will receive follow-up communication as soon as possible.

Our 24/7 support team maintains an average response and resolution time of less than 5 minutes from the moment the request is submitted.